Responsible Gaming Policy

Last Updated: October 2025

At Myrathos Bastion, we are committed to providing a safe, responsible entertainment environment. While our platform is a social casino using virtual currency only with no real money gambling, we recognize the importance of promoting healthy gaming habits and providing support resources for all users.

1. Our Core Commitments

Platform Principles

• Entertainment Only: Our platform is designed exclusively for recreational entertainment using virtual currency
• No Real Money Gambling: No real money can be wagered or won on our platform
• Player Wellbeing: User safety and mental health are our highest priorities
• Age Restrictions: Strict enforcement of 18+ access requirements
• Transparent Operations: Clear communication about the nature of our services
• Support Access: Easy access to professional help resources

2. Age Verification and Protection of Minors

18+ Requirement

Our platform is restricted to individuals 18 years of age or older. We implement multiple safeguards:

• Age verification during registration process
• Mandatory date of birth collection and validation
• Additional identity verification when required
• Immediate account suspension for underage users
• Cooperation with parents and guardians regarding underage access

Reporting Underage Use

If you believe a minor has accessed our platform, please contact us immediately at support@myrathosbastion.com. We take these reports seriously and will investigate promptly.

3. Self-Limitation Tools

We provide tools to help you manage your gaming experience:

Time Management Tools

• Session Time Limits: Set maximum session durations
• Daily Time Limits: Restrict total daily gaming time
• Session Reminders: Receive notifications about time spent gaming
• Forced Breaks: Mandatory breaks after extended sessions

Self-Exclusion Options

• Temporary Self-Exclusion: Block access for periods from 24 hours to 6 months
• Permanent Self-Exclusion: Permanently close your account
• Cooling-Off Periods: Take short breaks from 24-72 hours
• Immediate Activation: Self-exclusion takes effect immediately upon request

Activity Monitoring

• View your gaming history and patterns
• Track time spent on the platform
• Monitor changes in gaming behavior
• Receive personalized responsible gaming tips

To activate any self-limitation tool: Contact us at support@myrathosbastion.com or use the settings in your account.

4. Recognizing Problem Gaming

Warning Signs

Be aware of these potential indicators of problematic gaming behavior:

Behavioral Signs

• Gaming for longer periods than intended
• Difficulty stopping or reducing gaming time
• Gaming interfering with work, school, or family responsibilities
• Neglecting important relationships or social activities
• Thinking about gaming constantly when doing other activities
• Using gaming to escape problems or negative feelings

Emotional Signs

• Feeling anxious, irritable, or restless when not gaming
• Experiencing guilt or shame about gaming habits
• Becoming defensive when others express concern
• Lying to others about time spent gaming

Social and Health Signs

• Declining performance at work or school
• Damaged relationships due to gaming
• Sleep deprivation or irregular sleep patterns
• Neglecting physical health and self-care

5. Support Resources

6. Vulnerable Player Protection

Monitoring and Intervention

We monitor gaming patterns to identify potentially problematic behavior. If we detect concerning patterns, we may:

• Send responsible gaming messages and resources
• Recommend self-limitation tools
• Implement temporary account restrictions
• Contact you to offer support and assistance
• Provide information about professional help services

Special Considerations

Important Warning: If you have a history of gambling addiction or problematic gambling behavior, social casino games may trigger or exacerbate these issues. We strongly recommend:

• Consulting with a mental health professional before using our platform
• Discussing the risks with your counselor or support group
• Avoiding our platform if advised by your healthcare provider
• Using self-exclusion options if you feel at risk

7. Educational Initiatives

Player Education

We are committed to educating users about:

• The difference between social gaming and real money gambling
• Understanding that virtual currency has no real monetary value
• Recognizing signs of problematic gaming behavior
• Available support resources and how to access them
• Strategies for maintaining healthy gaming habits
• The importance of balance between gaming and other life activities

Responsible Gaming Tips

1. Set Time Limits: Decide how long you'll play before you start
2. Take Regular Breaks: Step away from the screen every 30-60 minutes
3. Maintain Balance: Ensure gaming doesn't interfere with responsibilities
4. Play for Fun: If it stops being enjoyable, take a break
5. Don't Chase Losses: Remember, it's entertainment, not a way to recover anything
6. Stay Social: Maintain offline relationships and activities
7. Be Honest: Listen if friends or family express concern
8. Seek Help Early: Don't wait for problems to worsen

8. Staff Training and Awareness

All Myrathos Bastion team members receive training in:

• Recognizing signs of problematic gaming behavior
• Responsible gaming principles and best practices
• How to respond to users expressing concern
• Available support resources and referral procedures
• Age verification and minor protection protocols
• Confidentiality and sensitivity in handling concerns

9. Compliance and Regulation

New Zealand Gambling Act 2003

We operate in full compliance with New Zealand's Gambling Act 2003. As a social casino entertainment platform:

• We do not offer real money gambling
• Virtual currency cannot be exchanged for money or prizes
• We qualify as entertainment, not gambling, under NZ law
• We maintain strict age verification (18+)
• We provide prominent responsible gaming information

Industry Best Practices

We follow international responsible gaming standards including:

• Clear and transparent communication
• Comprehensive self-limitation tools
• Easy access to support resources
• Proactive monitoring and intervention
• Continuous improvement of safety measures

10. Reporting Concerns

Contact Us

If you have concerns about your own or someone else's gaming behavior:

Email: support@myrathosbastion.com
Contact Form

Confidentiality

All communications regarding responsible gaming concerns are handled with strict confidentiality and sensitivity. Your privacy and wellbeing are our priorities.

11. Continuous Improvement

We regularly review and update our responsible gaming measures based on:

• User feedback and concerns
• Emerging research and best practices
• Regulatory guidance and requirements
• Technological advancements in player protection
• Input from support organizations and experts

12. Important Reminders

If you need help right now: Call Gambling Helpline NZ at 0800 654 655 (Available 24/7, Free, Confidential)